We want you to love your Apple Palace device. If something isn't right, we're here to help. Here's how our simple returns process works.
How to Return Your Device
Contact Support
Email us at support@applepalace.co.za with your order number and reason for return.
Get Your RMA Number
We'll review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days.
Ship Your Device.
Pack your device securely with all original accessories. For warranty claims, we'll provide a prepaid shipping label.
Inspection & Assessment.
Our technicians will inspect your device within 2-3 business days of receipt.
Resolution.
Based on assessment, we'll repair, replace, or refund your device. Refunds are processed within 10 business days.
What You Need to Know!
6-Month Warranty
All devices include a CPA warranty covering manufacturing defects and functional failures under normal use.
Refund Timeline
Approved refunds are processed within 10 business days via your original payment method.
Need to Start a Return?
Get in touch with our friendly support team. We'll guide you through the process and get things sorted quickly.
Email us at support@applepalace.co.za
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